The Communications Department provides participating towns with enhanced 911 services. The department is staffed by five full-time employees and one part-time employee. Its Director is Thomas E. Andrews.

Approximately 65% of the Communications Department's roughly $200,000.00 budget is derived from State funds received through the Sheriff's Department. The remaining 35% of this funding is received from assessments on the twenty-one Berkshire towns that participate in this service. From year-to-year approximately 20% of the budget is allocated to equipment and maintenance and most of the balance is allocated to personnel costs, including compensation. The Berkshire towns that do not participate in this service either have their own communications department or share another town's service. These towns include: Adams, Dalton, Great Barrington, Hinsdale, Mt. Washington, North Adams, Lee, Pittsfield, Sheffield, Tyringham, Windsor, and Williamstown.